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Frequently Asked Questions
1.
 Q. How can I receive regular notification of jobs that may be of interest to me?
A . You need to be a registered, logged in Job Seeker to receive regular notification of positions that match your profile. Once logged in, simply click on the My Profile menu option or button, set the Email me Jobs option to Yes and click the Save button.Remember, you will need to tell the system what sort of jobs you are interested in by setting your profile on this page.
2.
 Q. What is an Application ID? How do I get one?
A . The application ID is your Unique Reference that was given to you when you completed an application to a position. You can use this to identify yourself and the particular application you are interested in.
3.
 Q. What if I require further information relating to an advertised position?
A . If you require further information regarding any position listed on Dulwich e-Recruitment , you need to contact the owner of the advertisement in accordance with the instructions in the advertisement. Instructions for applications or contact details for enquiries are listed in each advertisement. The "Helpdesk" does not have information regarding advertised positions.
4.
 Q. How can I view only those jobs that have been posted since last I checked the listings?
A . This site is a live real time site. Jobs are loaded daily and removed according to the opening and closing date of the positions. The job search function allows you to select available positions that have been posted in the last day, last 2 days, last week, last 2 weeks and last month.
5.
 Q. How do I change my details on Dulwich?
A . You may change your personal details at any time by following the steps below:
  1. Click 'Login' and enter your e-mail address. If you can't remember it, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you. Then go back to step one.
  2. Enter your password
  3. Click the 'Login' button
  4. Select the 'My Details' menu option.
  5. Amend your personal details as necessary.
  6. Click the 'Save' button.
6.
 Q. I have forgotten my password, how do I get a new one or how can I find out what my old one was?
A . As your password is encrypted, we have no way of accessing it to provide you with the details. You will need to generate a new password.
  1. Click the 'Login' menu option
  2. Click the 'Forgotten your password?' link
  3. Enter your email address.
We will then email you a new password. Use this new password to log in:
  1. Select the 'Login' main menu option.
  2. Enter your e-mail address and the new password sent to you.
  3. Click the 'Login' button.
  4. Select the 'Change Login' menu option or button.
  5. Change your password to one of your choice. Your password must be at least 8 characters long and contain one numeric.
  6. Click the 'Save' button.
Please remember e-mail and Password are case sensitive. You must enter them exactly the same each time.
7.
 Q. How do I remove myself from the e-mail list?
A . To remove yourself from the email, just follow the instructions below:
  1. Select the 'Login' main menu option.
  2. Enter your e-mail address and your password. If you can't remember it, click 'Forgotten your password?' and follow the prompts. A new password will be emailed. Then go back to step one.
  3. When you are logged in, select the 'My Profile' menu option or button.
  4. Scroll to the bottom of the page and change the 'Email me Jobs' drop-down to 'No'.
  5. Click the 'Save' button.
You will not receive any more e-mails from this account. Your search profile can still be used to display any jobs that match your criteria in your 'My Jobs' list.
8.
 Q. Whenever I do a search or attempt to register I get a 'Page Not Found' error.
A . This is an unusual problem and should not happen regularly. It could be that you are using a non-compatible browser. The minimum requirements are Microsoft Internet Explorer IE7+, Mozilla FireFox 9+ or Google Chrome. If your browser does not meet the minimum requirements please update. An alternative is that the time lag from your request to response from the database 'times out' on your browser. Try logging on with a faster Internet connection, or accessing the site in non-peak Internet times. Let us know if the problem continues and we will investigate in greater depth.
9.
 Q. After I click on the Job Title and view the advertisement details, I press 'Back' to continue the search. I then get a message saying 'Warning Page has Expired'. I then have to begin the search again from jobs 1 - 10. At this stage I may be at jobs 51 - 60 so I have the inconvenience of having to start again from the beginning.
A . All searches are conducted through a database. The 'Warning - Page has Expired' message appears because you have used the 'Back' button on your web browser. Do not use this button to return to the list. You will find that the job advertisement has a back button at the top and bottom of the page. Use one of these buttons to return to your list.
10.
 Q. What if I am having difficulties accessing this web site and require technical support?
A . If you require technical assistance to access of this web site, please click here to send an email to [email protected].
11.
 Q. How do I get more information about Dulwich?
A . If you require assistance or additional information about Dulwich College International, please refer to www.dulwich.org . The "Helpdesk" does not have information regarding Dulwich and cannot provide any assistance in this area.
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